Application of the chatbot in university education: a bibliometric analysis of indexed scientific production in Scopus, 2013-2023

dc.contributor.authorChamorro Atalaya, Omar
dc.contributor.authorOlivares Zegarra, Soledad
dc.contributor.authorSobrino Chunga, Lisle
dc.contributor.authorGuerrero Carranza, Rosemary
dc.contributor.authorVargas Diaz, Ademar
dc.contributor.authorHuarcaya Godoy, Madison
dc.contributor.authorRasilla Rovegno, José
dc.contributor.authorSuarez Bazalar, Raul
dc.contributor.authorPoma Garcia, Jorge
dc.contributor.authorCruz Telada, Yreneo
dc.contributor.unifeSobrino Chunga, Lisle
dc.contributor.unifeGuerrero Carranza, Rosemary
dc.date.accessioned2023-08-28T21:06:14Z
dc.date.available2023-08-28T21:06:14Z
dc.date.issued2023
dc.descriptionIndexado en Scopus.es_PE
dc.descriptionEl texto completo de este trabajo no está disponible en el Repositorio Institucional UNIFE. Deberá acceder por el DOI ó URL de la casa editorial externa.es_PE
dc.descriptionInternational Journal of Learning, Teaching and Educational Research; Vol. 22, N°7; pp. 281 - 304es_PE
dc.description.abstractUniversities today are employing tools based on artificial intelligence to improve the educational service in general. The chatbot represents an online communicative interaction tool which contributes to solving daily queries required by students, teachers or graduates. However, there are few bibliometric review studies on the chatbot that show in which areas there is a greater concentration or lack of scientific production at the university level. The objective of this article is to explore and describe the research trends regarding the application of the chatbot in university education through the bibliometric analysis of publications indexed to Scopus. The research is of an exploratory-descriptive level, developed under a quantitative approach. The study covered the scientific production between the years 2013 and 2023, identifying 210 manuscripts. It was identified that there is a growing trend in scientific production, particularly in scientific articles and conference papers. The most cited article was published in 2018 and has 162 citations. Therefore, it is concluded that there is a greater concentration in the scientific production of manuscripts focused on improving the university educational service, applying significantly to the improvement of academic performance, administrative management and university wellbeing. However, there is a gap that needs to be reduced in terms of the lack of scientific studies in which the chatbot is used as a tool to identify the satisfaction of university students. In addition, there is a lack of research on the use of a regulatory framework that regulates the application of the chatbot at the university level.es_PE
dc.identifier.doihttps://doi.org/10.26803/ijlter.22.7.15es_PE
dc.identifier.journalInternational Journal of Learning, Teaching and Educational Researches_PE
dc.identifier.urihttp://hdl.handle.net/20.500.11955/1152
dc.identifier.urlhttps://www.scopus.com/record/display.uri?eid=2-s2.0-85167993661&origin=resultslist&sort=plf-f&src=s&sid=de50a6b740051885b7fab7ad4960acd5&sot=b&sdt=b&s=TITLE-ABS-KEY%28Application+of+the+Chatbot+in+University+Education%3A+A+Bibliometric+Analysis+of+Indexed+Scientific+Production+in+SCOPUS%2C+2013-2023%29&sl=144&sessionSearchId=de50a6b740051885b7fab7ad4960acd5
dc.language.isoenges_PE
dc.publisherSociety for Research and Knowledge Managementes_PE
dc.publisher.countryMUes_PE
dc.relation.ispartofurn:issn: 1694-2116es_PE
dc.rightsinfo:eu-repo/semantics/restrictedAccesses_PE
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/es_PE
dc.sourceRepositorio Institucional – UNIFÉes_PE
dc.subjectInteligencia artificiales_PE
dc.subjectEnseñanza superiores_PE
dc.subjectBibliometríaes_PE
dc.subject.ocdehttps://purl.org/pe-repo/ocde/ford#5.03.01es_PE
dc.titleApplication of the chatbot in university education: a bibliometric analysis of indexed scientific production in Scopus, 2013-2023es_PE
dc.typeinfo:eu-repo/semantics/articlees_PE

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