Calidad de servicio en tiempos de Covid-19 en estudiantes universitarios

dc.contributor.authorNeyra Huamaní, Lidia
dc.contributor.authorFlores Morales, Jorge Alberto
dc.contributor.authorPacheco Pomarino, Mariluz
dc.date.accessioned2023-01-13T18:56:33Z
dc.date.available2023-01-13T18:56:33Z
dc.date.issued2021
dc.descriptionIndexado en Scopus.
dc.description.abstractThe objective of this research was to develop a systematic review of the scientific literature between 2015 and 2022 on the relationship between digital competencies and critical thinking. In the methodological aspect, the PRISMA methodology was taken as a starting point, having chosen the Scielo, Scopus, Ebsco, and Eric databases, in English and Spanish. Neither language nor place was considered an element of exclusion. As for the results: out of 30 sources, 13 correspond to Spain with 8 publications, the rest to different countries; 18 in Spanish and 12 in English; the greatest number of publications have been in 2021 with 11; a third part has been published in SciELO; the predominant methodological approach is quantitative; 60% have an indirect relationship between the two categories; and in terms of linkage, 56% contribute to improving learning. In the discussion and conclusions: it is in Spain that there is the greatest concern for publications of this type, so most are in Spanish; it is inferred that the highest peak is 2021 due to the pandemic; the majority quantitative approach is due to the preference for quantifiable statistical data especially for the digital competencies category; the indirect relationship between the two categories is because both have different methodologies; and finally the ability for digital competencies significantly improve learning and contribute to providing solutions to different learning situations.
dc.identifier.citationNeyra Huamaní, L., Flores Morales, J., Pacheco Pomarino, M. (2021). Calidad de servicio en tiempos de Covid-19 en estudiantes universitarios. Revista Venezolana de Gerencia, 26(Especial 5), 108-122. https://doi.org/10.52080/rvgluz.26.e5.8
dc.identifier.doihttps://doi.org/10.52080/rvgluz.26.e5.8
dc.identifier.journalRevista Venezolana de Gerencia
dc.identifier.urihttp://hdl.handle.net/20.500.11955/1050
dc.language.isospa
dc.publisherUniversidad del Zulia
dc.relation.ispartofurn:issn: 1315-9984
dc.rightsinfo:eu-repo/semantics/restrictedAccess
dc.rights.urihttps://creativecommons.org/licenses/by-nc-sa/4.0/
dc.sourceRepositorio Institucional - UNIFÉ
dc.subjectCalidad de la educación
dc.subjectAprendizaje en línea
dc.subjectEstudiante universitario
dc.subjectPandemia
dc.subject.ocdehttps://purl.org/pe-repo/ocde/ford#5.03.01
dc.titleCalidad de servicio en tiempos de Covid-19 en estudiantes universitarios
dc.title.alternativeQuality of service in students of a national university in Lima
dc.typeinfo:eu-repo/semantics/article
unife.autor.afiliacionFlores Morales, Jorge Alberto

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