Neyra Huamaní, LidiaFlores Morales, Jorge AlbertoPacheco Pomarino, Mariluz2023-01-132023-01-132021Neyra Huamaní, L., Flores Morales, J., Pacheco Pomarino, M. (2021). Calidad de servicio en tiempos de Covid-19 en estudiantes universitarios. Revista Venezolana de Gerencia, 26(Especial 5), 108-122. https://doi.org/10.52080/rvgluz.26.e5.8http://hdl.handle.net/20.500.11955/1050Indexado en Scopus.The objective of this research was to develop a systematic review of the scientific literature between 2015 and 2022 on the relationship between digital competencies and critical thinking. In the methodological aspect, the PRISMA methodology was taken as a starting point, having chosen the Scielo, Scopus, Ebsco, and Eric databases, in English and Spanish. Neither language nor place was considered an element of exclusion. As for the results: out of 30 sources, 13 correspond to Spain with 8 publications, the rest to different countries; 18 in Spanish and 12 in English; the greatest number of publications have been in 2021 with 11; a third part has been published in SciELO; the predominant methodological approach is quantitative; 60% have an indirect relationship between the two categories; and in terms of linkage, 56% contribute to improving learning. In the discussion and conclusions: it is in Spain that there is the greatest concern for publications of this type, so most are in Spanish; it is inferred that the highest peak is 2021 due to the pandemic; the majority quantitative approach is due to the preference for quantifiable statistical data especially for the digital competencies category; the indirect relationship between the two categories is because both have different methodologies; and finally the ability for digital competencies significantly improve learning and contribute to providing solutions to different learning situations.spainfo:eu-repo/semantics/restrictedAccesshttps://creativecommons.org/licenses/by-nc-sa/4.0/Calidad de la educaciónAprendizaje en líneaEstudiante universitarioPandemiaCalidad de servicio en tiempos de Covid-19 en estudiantes universitariosQuality of service in students of a national university in Limainfo:eu-repo/semantics/articlehttps://purl.org/pe-repo/ocde/ford#5.03.01https://doi.org/10.52080/rvgluz.26.e5.8Revista Venezolana de Gerencia